FAQs

Yes. Its extra-large 11L capacity makes it well suited for households with multiple dogs or pets that share the same drinking station. Actual refill frequency will depend on the number, size and drinking habits of your pets.

The fountain uses a dual-tank design with a 5L drinking section and a separate 6L reserve tank, providing 11L of total water capacity.

The drinking area features a raised anti-splash rim and a deeper basin designed to help contain water while larger dogs drink. Some splashing may still occur depending on your dog's drinking habits.

The fountain is designed for low-noise operation, with the pump rated at approximately 25 dB under normal operating conditions.

The fountain includes a low-water alert to remind you when it is time to refill. The pump is also designed to stop automatically when the water level becomes too low, helping protect it from running dry.

The main fountain is made with BPA-free ABS material. Materials and included components may vary slightly by model or version, so please refer to the individual product page for details.

The fountain uses a multi-layer filtration system designed to help capture pet hair, food debris and other particles while reducing unwanted odors as water circulates through the system.

Yes. When powered and operating normally, the fountain circulates water through its filtration system to keep water moving through the drinking area.

The separate reserve tank stores additional clean water and automatically supplies the drinking section as needed. This helps maintain the water level while reducing how often you need to manually refill the fountain.

There is no single refill schedule for every household. It depends on your pet's size, the number of pets using the fountain, room conditions and daily water consumption. Check the water level regularly and refill whenever needed.

Filter life can vary depending on water quality, the number of pets and daily use. Check the filter regularly and replace it when necessary according to the product instructions.

For normal use, we recommend operating the fountain with the intended filtration components installed so the circulation and filtration system can work as designed.

Available payment methods are shown during checkout and may include major credit or debit cards, Shop Pay, PayPal, Apple Pay, Google Pay and other eligible payment options.

Availability can vary by country, device, currency and checkout eligibility.

VEWO does not store your full card number. Card and wallet payment information is processed through Shopify Checkout and its payment partners.

A payment may be declined because of card restrictions, incorrect billing information, insufficient funds, incomplete payment verification or a decision made by your bank or payment provider.

Check your payment details or contact your bank or payment provider if the issue continues.

Payment options can vary depending on your country, currency, device and payment eligibility. If a payment method does not appear during checkout, it is currently unavailable for that order.

A discount code may be expired, not yet active or limited to specific products, order values or promotions. Some discounts also cannot be combined.

Double-check the code and make sure your cart meets the offer requirements.

If you need to make a change to your order or request a cancellation, please contact us as soon as possible at support@vewopet.com.

We recommend reaching out within 24 hours of placing your order. However, please note that changes or cancellations cannot be guaranteed once fulfillment has begun or the order has been dispatched.