Privacy Policy

Privacy Policy

Last updated: September 24, 2026

VEWO respects your privacy and takes the protection of personal information seriously. This Privacy Policy describes the types of information we may collect, how that information is obtained and used, when it may be shared, how we protect it, and the choices and rights that may be available to you.

This Privacy Policy applies to the VEWO official website and online store, VEWO pet water fountains and related accessories, customer service, warranty and after-sales support, email communications, marketing activities and other services operated by VEWO.

What Personal Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Create or manage an account

  • Place or manage an order

  • Contact customer support

  • Submit a contact or support form

  • Register an eligible product or warranty

  • Request a return, refund or replacement

  • Participate in surveys, promotions or other programs

  • Submit a product review

  • Provide photos or videos for troubleshooting or after-sales support

  • Sign up for newsletters, promotional emails or other marketing communications

Depending on how you interact with VEWO, this information may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Product model or identifying information

  • Serial number, where applicable

  • Purchase channel

  • Customer service correspondence

  • Photos and videos provided for support

  • Payment confirmation or transaction information

  • Account and login-related information

Full credit or debit card numbers are handled by our payment service providers and are not directly stored by VEWO.

Information Collected When You Use Our Website

When you browse the VEWO website or interact with our online services, certain information may be collected automatically.

This may include:

  • Device type

  • Browser type

  • Operating system

  • IP address

  • Device or browser identifiers

  • Approximate geographic location

  • Referral or traffic source

  • Pages and products viewed

  • Shopping-cart activity

  • Checkout activity

  • Website interactions

  • Diagnostic and performance information

  • General usage data

This information helps us operate, secure and improve our website and understand how customers use our services.

How We Use Personal Information

VEWO may use personal information to operate our business, provide services, process transactions and improve the customer experience.

Providing Our Products and Services

We may use your information to:

  • Process and confirm orders

  • Arrange payment and fulfillment

  • Coordinate shipping and delivery

  • Manage returns, replacements and refunds

  • Provide warranty and after-sales support

  • Respond to customer service requests

  • Troubleshoot product-related issues

  • Verify purchases and warranty eligibility

  • Maintain order and service records

  • Improve product quality and customer support

  • Prevent fraudulent or unauthorized activity

  • Meet accounting, legal and regulatory requirements

If you participate in a giveaway, survey, promotion or similar program, we may also use the information you provide to administer that program according to its applicable terms.

Communicating With You

We may use your contact information to send service-related communications concerning:

  • Orders

  • Payments

  • Shipping and delivery

  • Returns and refunds

  • Warranty requests

  • Customer support cases

  • Account activity

  • Important service or policy updates

Where required by law, marketing communications will be sent only with the appropriate consent.

Marketing communications may include information about VEWO products, new releases, special offers, promotions and related services.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting VEWO support.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional or service-related communications concerning an existing order or support request.

Cookies and Similar Technologies

VEWO and the service providers that support our website may use cookies, pixels and similar technologies.

Cookies are small files or identifiers placed on a browser or device that can help websites recognize visitors and remember information about their activity.

We may use these technologies to:

  • Keep the online store functioning properly

  • Remember customer preferences

  • Support shopping-cart and checkout functionality

  • Maintain account and website security

  • Measure website traffic and performance

  • Understand how visitors use our website

  • Improve website functionality and user experience

  • Personalize certain website content

  • Measure the effectiveness of marketing and advertising

The cookies and technologies used on the VEWO website may change depending on the Shopify features, applications, analytics services and other third-party tools currently in use.

You may be able to manage or disable certain cookies through your browser or device settings. However, blocking essential cookies may prevent some website, cart or checkout functions from working correctly.

How We Share Personal Information

VEWO may share information with trusted service providers that perform business functions on our behalf.

These providers may assist us with:

  • Website and ecommerce hosting

  • Payment processing

  • Order fulfillment

  • Warehousing and shipping

  • Delivery services

  • Email and marketing communications

  • Website analytics

  • Advertising and campaign measurement

  • Fraud prevention

  • Customer support

  • Warranty administration

  • Product and service improvement

These service providers may include Shopify, payment processors, shipping carriers, fulfillment partners, warehouse providers, email platforms, analytics tools, advertising platforms and customer service providers.

VEWO does not rent personal information to third parties or sell personal information to third parties for their own independent marketing purposes without the permissions required by applicable law.

Data Storage, Processing and International Transfers

Because VEWO works with ecommerce, payment, fulfillment, technology and service providers operating in different locations, personal information may be processed or stored outside the country or region where you live.

Where required by applicable privacy law, we process and transfer personal information using an appropriate legal basis or permitted mechanism.

Depending on the circumstances, these legal bases may include:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent

  • Other grounds permitted under applicable privacy laws

For individuals located in the European Economic Area or other jurisdictions with specific data-protection requirements, VEWO will handle personal information in accordance with applicable laws, including the GDPR where it applies.

Legal and Business Disclosures

VEWO may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to valid legal processes or government requests

  • Cooperate with law enforcement where legally required

  • Investigate suspected fraud or misuse

  • Protect the security of our website or services

  • Protect VEWO, our customers or other parties from harm

  • Enforce our policies, agreements or legal rights

Personal information may also be transferred as part of a corporate transaction such as a merger, acquisition, restructuring, financing, sale of assets or transfer of all or part of the VEWO business.

Your Privacy Rights

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing activities

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request a portable copy of eligible information

  • Opt out of certain marketing or advertising activities

  • Submit a complaint to an applicable data protection authority

The availability and scope of these rights may vary depending on your location and applicable law.

To protect your information from unauthorized requests, VEWO may ask you to verify your identity before processing certain privacy requests.

We will respond within a reasonable period and within any specific timeframe required by applicable law.

Certain information may need to be retained even after a deletion request when necessary for purposes such as:

  • Legal compliance

  • Tax and accounting records

  • Fraud prevention

  • Chargeback management

  • Warranty administration

  • Contractual obligations

  • Dispute resolution

Third-Party Websites and Services

The VEWO website, emails and customer communications may contain links to external websites, platforms, payment services, social networks or other third-party services.

VEWO does not control the privacy, security or content practices of independent third parties.

When you leave the VEWO website or use a third-party service, the privacy policy and terms of that provider will apply.

We encourage you to review the applicable privacy information before submitting personal information to an external service.

Data Security and Retention

VEWO uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

The VEWO website uses encrypted connections, including SSL or similar security technologies, where supported.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Depending on the type of information, retention may be necessary for purposes such as:

  • Order and transaction records

  • Customer service

  • Warranty support

  • Product troubleshooting

  • Accounting and tax requirements

  • Legal compliance

  • Fraud prevention

  • Chargebacks and payment disputes

  • Dispute resolution

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Photos, Videos and Other Image Information

Customers may choose to send photos or videos to VEWO when requesting customer support.

In some situations, photos or videos may be requested to help verify:

  • Product defects

  • Damaged shipments

  • Missing components

  • Incorrect items

  • Return eligibility

  • Warranty claims

  • Product troubleshooting

Images and videos submitted to VEWO may be stored together with the relevant support case and used to understand the issue, provide customer service, improve support procedures and help prevent fraudulent claims.

VEWO will not use customer-submitted personal photos or videos in advertising or promotional materials without permission.

We do not rent or sell customer-submitted support images to third parties for their independent use.

Children's Privacy

VEWO products, websites and services are intended for adults purchasing or managing pet-care products and are not directed toward children.

We do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If you believe that a child has submitted personal information to VEWO without the required authorization, please contact us so that we can review the situation and take appropriate action.

Changes to This Privacy Policy

VEWO may update this Privacy Policy from time to time to reflect changes in:

  • Our products and services

  • Website technology

  • Ecommerce systems

  • Business practices

  • Service providers

  • Legal or regulatory requirements

When material changes are made, the updated version will be published on this page with a revised Last updated date.

Your continued use of VEWO services after an updated policy becomes effective will be subject to the revised Privacy Policy and any rights provided to you under applicable law.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right or need assistance regarding your personal information, please contact:

VEWO Customer Support
Email: support@vewopet.com